Shipping Policy
Last Updated: July 24, 2026
At Aloumera, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how your order is processed, shipped, and delivered.
1. Order Processing Time
All orders are processed within 1-4 business days after payment confirmation.
Processing time includes order verification, quality checks, and preparation before shipment.
Please note that orders are not processed or shipped on weekends or public holidays.
During peak seasons, holidays, or promotional periods, processing times may take slightly longer. We will keep you updated if there are any unexpected delays.
2. Shipping Rates
Shipping costs are calculated based on your order value and destination.
We currently offer:
Available shipping options and final costs will be displayed at checkout.
3. Estimated Delivery Time
Delivery times vary depending on your location and shipping method.
United States
Please note that delivery times are estimates and may be affected by factors outside our control, including carrier delays, customs inspections, weather conditions, and public holidays.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.
Please allow 24–48 hours for tracking information to become active after shipment.
You can use the tracking number provided in your email to follow your package status.
5. Shipping Destinations
Aloumera currently ships to customers in many countries and regions, including:
United States, United Kingdom, Canada, Australia, Switzerland, Germany, France, Spain, Italy, Japan, Netherlands, Norway, New Zealand, Poland, Sweden, Singapore, Austria, Belgium, Denmark, Hong Kong, and Malaysia.
If your country is not available at checkout, please contact our customer support team for assistance.
6. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or other fees depending on your country's regulations.
Any customs charges, duties, or taxes imposed by local authorities are the responsibility of the customer.
Aloumera is not responsible for delays caused by customs clearance procedures.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Please carefully check your name, address, and contact details before completing your order.
If you notice an error, please contact us as soon as possible. We will try our best to assist before the order is shipped.
Once an order has been dispatched, we may not be able to change the delivery address.
8. Lost or Delayed Packages
If your package is delayed or appears to be lost, please contact us with your order number.
We will work with the shipping carrier to investigate and provide assistance.
Please note that Aloumera is not responsible for delays caused by shipping carriers, customs, weather conditions, or circumstances beyond our control.
9. Contact Us
If you have any questions regarding shipping, please contact us:
Business name: Aloumera
Address: 35-5 Puzhou Road, Yanjiang Doushi Jingji Yuan, Pukou District, Nanjing, Jiangsu 210000, China
Email: service@aloumera.com
Phone: +86 131 8549 3836
Working Hours:
Mon - Fri, 9:00 AM - 5:00 PM
China Standard Time (GMT+08:00)
