Cancellation Policy

Last Updated: July 24, 2026

At Aloumera, we understand that plans may change. If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to assist you before your order enters the processing or shipping stage.

1. Order Cancellation Time

You may request to cancel your order within 24 hours after placing your order.

To request a cancellation, please contact us at:

Email: service@aloumera.com

Please include:

• Order number;

• Customer name;

• Email address used for the order;

• Reason for cancellation.

A cancellation request is only considered completed after you receive a confirmation from our customer service team.

2. Orders That Have Been Processed or Shipped

Once your order has entered the processing stage, production preparation, or has been shipped, we are unable to guarantee cancellation.

If your order has already been shipped, you may request a return after receiving the package according to our Return & Refund Policy.

3. Changes to Order Information

If you need to update your shipping address, size, color, or product information, please contact us within 24 hours after placing your order.

We will try our best to accommodate your request. However, changes cannot be guaranteed once your order has entered processing.

4. Refunds for Canceled Orders

If your cancellation request is approved, the refund will be issued to your original payment method.

Please allow 3–7business days for your payment provider or bank to complete the refund process.

5. Contact Us

If you have any questions regarding order cancellations, please contact us:

Email: service@aloumera.com

Thank you for choosing Aloumera.