Refund policy

Return & Refund Policy

Last Updated: July 24, 2026

At Aloumera, we want you to be happy with your purchase. If your order does not meet your expectations, we are happy to assist you with a return or refund according to the policy below.

1. Return Period

We accept return requests within 30 days after your order has been delivered.

To be eligible for a return, items must meet the following conditions:

  • The item is unworn, unused, and in original condition;
  • The item has not been washed, altered, or damaged;
  • All original tags and packaging are included;
  • The item is returned with any included accessories.

Items that do not meet these requirements may not be accepted.

2. How to Request a Return

To start a return, please contact us:

Email: service@aloumera.com

Please include the following information:

  • Order number;
  • Customer name;
  • Email address used for the order;
  • Product name;
  • Reason for return;
  • Photos of the item if there is a quality issue.

Please wait for return instructions from our customer service team before sending your item back.

Returns sent without prior approval may not be accepted.

3. Return Shipping

Customers are responsible for return shipping costs unless the item received is:

  • Incorrect;
  • Damaged;
  • Defective.

Original shipping fees are non-refundable unless the return is caused by an error on our part.

We recommend using a trackable shipping service when returning your package. Aloumera is not responsible for items lost during return shipping.

4. Refund Process

Once your return is received and inspected, we will notify you of the refund result.

If your return is approved:

  • Your refund will be issued to the original payment method;
  • You will receive a confirmation email after the refund is processed.

Please allow 3–7 business days for your bank or payment provider to complete the refund.

Processing times may vary depending on your payment method.

5. Refund Amount

Approved refunds will include the eligible product purchase price.

Please note:

  • Original shipping fees are not refundable unless the item is incorrect, damaged, or defective;
  • Return shipping costs are the responsibility of the customer;
  • Customs duties, taxes, or import fees charged by local authorities are not refundable.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from your order, please contact us within 30 days after delivery.

Please provide:

  • Order number;
  • Description of the issue;
  • Clear photos of the item.

After review, we will provide an appropriate solution, including replacement or refund when applicable.

7. Size & Fit

Because silk and cashmere garments may have different designs and fits, we recommend reviewing the size chart on each product page before ordering.

If you are unsure about sizing, please contact us before purchase. Our team will be happy to assist you.

Choosing the wrong size does not qualify as a product defect.

8. Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized products;
  • Final sale items;
  • Items that have been worn, washed, altered, or damaged after delivery;
  • Gift cards.

Any non-returnable conditions will be clearly stated on the product page.

9. Order Cancellation

If you need to cancel your order, please contact us within 24 hours after placing your order.

Once your order has entered processing or has been shipped, cancellation may no longer be possible.

Please refer to our Cancellation Policy for more information.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Business name: Aloumera
Address: 35-5 Puzhou Road, Yanjiang Doushi Jingji Yuan, Pukou District, Nanjing, Jiangsu 210000, China
Email: service@aloumera.com
Phone: +86 131 8549 3836

Working Hours:
Mon - Fri, 9:00 AM - 5:00 PM
China Standard Time (GMT+08:00)