Refund Policy

Refund Policy

Last Updated: July 24, 2026

At Aloumera, we want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, we will assist you according to the terms outlined in this Refund Policy.

1. Refund Eligibility

Refunds are available for eligible items returned according to our Return & Refund Policy.

To qualify for a refund:

  • The return request must be submitted within 30 days after delivery;

  • The item must be unworn, unwashed, and in original condition;

  • All original tags and packaging must be included;

  • The item must pass our return inspection.

Items that show signs of wear, washing, damage, alterations, stains, odors, or improper handling may not qualify for a refund.

2. Refund Process

Once your returned item arrives at Aloumera, our team will inspect the item to confirm it meets the return requirements.

After your return is approved:

  • A refund will be issued to your original payment method;

  • You will receive a confirmation email once the refund has been processed.

Please allow 3–7 business days for your bank or payment provider to complete the transaction.

Processing times may vary depending on your payment method and financial institution.

3. Refund Amount

Approved refunds will include the eligible product purchase price.

Please note:

  • Original shipping fees are non-refundable unless the item received was incorrect, damaged, or defective;

  • Return shipping costs are the customer's responsibility unless the return is caused by an error on our part;

  • Any customs duties, taxes, or import fees paid by customers are not refundable by Aloumera.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from your order, please contact us within 30 days of delivery.

Please provide:

  • Order number;

  • Description of the issue;

  • Clear photos of the item.

After review, we will provide an appropriate solution, which may include a replacement or refund.

5. Late or Missing Refunds

If you have not received your refund after the expected processing time:

  1. Check your bank or payment account again;

  2. Contact your payment provider or card issuer;

  3. Contact us if the refund is still not received.

We will assist you in checking the refund status.

6. Order Cancellation Refunds

If an order cancellation request is approved before processing, a full refund will be issued to the original payment method.

For orders that have already entered processing or shipment, cancellation may not be possible. Please refer to our Cancellation Policy for details.

7. Contact Us

If you have any questions regarding refunds, please contact us:

Email: service@aloumera.com

We are always happy to assist you.

Thank you for choosing Aloumera.