Return Policy

Last Updated: July 24, 2026

At Aloumera, we want you to be satisfied with your purchase. If your order does not meet your expectations, we are happy to assist with a return or refund according to the conditions below.

1. Return Period

You may request a return within 30 days from the date your order is delivered.

To be eligible for a return, items must be:

• Unworn and unused;

• Unwashed and free from any stains, odors, or signs of wear;

• In the original condition with all tags attached;

• Returned with original packaging when applicable.

Items that do not meet these conditions may not be accepted.

2. How to Request a Return

To start a return, please contact our customer support team:

Email: service@aloumera.com

Please include:

• Order number;

• Email address used for the order;

• Product name you wish to return;

• Reason for the return;

• Photos if the item is damaged, defective, or incorrect.

Please do not send your return before receiving approval and return instructions from our team.

Unauthorized returns may not be accepted.

3. Return Shipping

Customers are responsible for return shipping costs unless the item received is:

• Damaged;

• Defective;

• Incorrectly shipped.

Original shipping fees are non-refundable unless the return is caused by an error on our part.

We recommend using a trackable shipping method, as Aloumera is not responsible for return packages lost during transit.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 30 days of delivery.

Please provide your order details and clear photos of the issue. After review, we will provide an appropriate solution, which may include a replacement or refund.

5. Size & Fit Issues

We recommend reviewing the size chart on each product page before placing your order.

Because different designs and fabrics may have different fits, customers are responsible for selecting the appropriate size based on the provided measurements.

If you need help choosing a size, please contact our customer support team before ordering.

6. Exchanges

Due to product availability and inventory changes, we do not guarantee direct exchanges.

If you need a different size, color, or style, please contact us. In most cases, we recommend returning the original item and placing a new order.

7. Refunds

Once your returned item has been received and inspected, we will notify you of the refund status.

If approved, your refund will be issued to the original payment method within 3–7 business days.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

8. Non-Returnable Items

The following items are not eligible for return:

• Items marked as final sale;

• Customized or personalized products;

• Items that have been worn, washed, altered, or damaged after delivery;

• Gift cards.

If a product is not eligible for return, this information will be clearly stated on the product page.

9. Order Cancellation

If you need to cancel or modify your order, please contact us as soon as possible.

We can only guarantee cancellation requests before your order enters processing.

Once an order has been processed or shipped, it cannot be cancelled and will follow our standard return procedure after delivery.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: service@aloumera.com

Thank you for choosing Aloumera.